Welcome to the MAGISNAT OMICS FAQ section! Here, we’ve compiled answers to the most common questions you might have about our company, our products, and the services we offer. If you have any queries that aren’t addressed here, please don’t hesitate to reach out to our customer support team for personalized assistance.
General Questions
What is MAGISNAT OMICS LLC?
MAGISNAT is a health and wellness company dedicated to merging the principles of the Mediterranean diet with cutting-edge science, OMICS tests, and personalized dietary supplements. We provide a range of scientifically formulated dietary supplements and OMICS tests aimed at supporting and optimizing individual metabolic processes.
What makes MAGISNAT unique?
Our uniqueness stems from our holistic approach, combining the traditions of the Mediterranean diet with advanced omics sciences. We offer personalized solutions based on scientific research and testing to promote individual well-being.
How do I contact MAGISNAT customer support?
You can reach our customer support team by emailing info@magisnat.com or by using the “Contact Us” form on our website.
Products and Services
Dietary Supplements
What dietary supplements does MAGISNAT offer?
We provide a diverse range of dietary supplements, each scientifically designed to address specific aspects of well-being. Our supplements include immune system support, cardiovascular health, digestive health, metabolic balance, and much more.
Are your dietary supplements suitable for vegans and vegetarians?
All our dietary supplements are suitable for vegans and vegetarians. Anyways, please check the product descriptions for specific dietary information.
OMIC Testing
What are OMICS tests, and how do they work?
OMICS tests are advanced diagnostic tools that encompass genomics, metabolomics, proteomics, and microbiomics. They analyze your genetic makeup and metabolic pathways to provide personalized insights into your dietary and lifestyle needs.
How can I purchase products from MAGISNAT OMICS?
You can easily purchase our dietary supplements and OMICS tests through our e-commerce platform on our website. Simply browse our product offerings, add your desired items to your cart, and proceed to checkout.
Can I find your products in physical stores?
Currently, our products are primarily available through our e-commerce platform. We are dedicated to serving our customers directly and providing the best support and information online.
How do I take the OMICS tests?
Our OMICS tests are user-friendly and can be conducted in the comfort of your home. We provide detailed instructions with each test kit to guide you through the process.
What type of insights can I expect from OMICS tests?
OMICS tests offer insights into your genetic predispositions and metabolic pathways, allowing you to make informed decisions about your diet and lifestyle to optimize your health.
Orders and Shipping
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and PayPal, providing a secure and convenient shopping experience.
How long does it take to receive my order?
Shipping times may vary depending on your location. Typically, orders within the United States are delivered within 3-5 business days, while international orders may take longer.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on your location.
Privacy and Data Security
How do you protect my personal information and test results?
We take data privacy and security seriously. Your personal information and test results are securely stored and protected, and we adhere to all relevant data protection laws and regulations.
Do you share my data with third parties?
We do not share your personal data or test results with third parties. Your data is treated with the utmost confidentiality.
Returns and Refunds
What is your return policy?
We offer a return policy that allows for returns of unopened products within 30 days of purchase. Please refer to our Returns and Refunds page for more details.
Can I request a refund for OMICS tests?
Refund policies for OMICS tests may vary depending on the specific test you’ve ordered. Please refer to our Returns and Refunds page for more details or contact our customer support team for assistance.